Tuesday Programs

What's in Your First Aid Kit?

Dr. Courtney Campbell

This two-hour course is a fun and interactive discussion encompassing wise, preventive measures, intelligent use of first aid principles, coupled with recognition of abnormal symptoms and treatment of disorders, diseases, and problems typically seen in a boarding or daycare environment. This working knowledge of prevention and first aid will help you eliminate some potentially dangerous circumstances and help you prepare for emergency situations. This discussion will center on normal values, first aid, and some specific conditions. Also, information is provided on what to do and what not to do in specific emergency situations. The course is only provided as a guideline for you to learn what to do in an emergency situation, but it cannot replace emergency visits to the veterinarian. In an emergency, call your veterinarian or local emergency hospital because every emergency situation is slightly different and the course material is not intended to be specific but not comprehensive.

Canine Separation Anxiety, Isolation Distress and Containment Phobia

Alexandra Bassett

What is commonly known as separation anxiety can actually be broken down into three distinct behaviors: separation anxiety, isolation distress, and containment phobia. In this informative two-hour seminar, Alexandra will explain the differences as well as root cause, and how to treat these very distinct behavior issues. She will also cover how to address these issues with clients and go over some measures clients can take at home to make their dog’s stay less stressful - for both you and the dog.

Safe and Healthy Indoor Air Quality: How to Get It and Keep It, and Why It Matters

Annette Uda & Scott Learned

Many of us are familiar with “code red” days - those days, typically during the summer months, when the air outside is so unhealthy that we’re advised to stay indoors. But what if the air inside isn’t much better? And now we’re all inside, together, humans and animals, breathing that air? In this session, Annette and Scott will cover the basics of why indoor air quality is important and how it can impact both the pets in your care and your staff. Learn what could be floating around in the air inside your facility, how it could lead to infectious disease outbreaks, as well as impact staff absenteeism and performance, and how, with the proper facility design, maintenance, and the right air cleaning protocols, you can keep your indoor air quality – and your business – safe and healthy.

Recruiting, Interviewing & Hiring: A Completely New Concept for Finding the Right People

Jessica Finnegan

Among all owners and leaders within the pet care industry, the biggest pain point is also the most critical asset in building a successful business – the people on the team. Words like recruiting, interviewing, hiring and training can drain the energy and fire from any great leader. This endless rotation of staff is like an old Ferris Wheel that will not stop. It is time to shatter the old methods that have been passed down from generation to generation. Leave your old and unsuccessful methods outside the door and join Jessica in soaking up a brand-new play book to attract the best people for you and your business!

Stop the Money Leaks in Your Business: 8 Systems to Retain Your Income

Susan Briggs & Robin Bennett

During this four-hour workshop, Robin and Susan will walk you through 8 different business systems to show you the most common places where companies leak money and help you stop the leaks with quick action steps you can implement immediately.

  1. Company systems: Do you know your hourly pay rate and is it higher than your employees?
  2. Customer Service system: Are you losing clients before they even walk through your doors?
  3. Finance system: Are your discounts affecting your cash-flow by more than 10%?
  4. Marketing system: Have you identified the best marketing dollars you spend so you can put more money into those?
  5. Operation system: Can you identify work flow inefficiencies that could save you money if you fixed them?
  6. Sales system: Do you have scripts to help your lobby staff increase the revenue per pet (do you even know what your revenue per pet is?)
  7. Staff Management system: Is your staff training (or lack thereof) resulting in too much staff turnover?
  8. Communications system: Are you wasting money spending time as a referee for all the staff drama?

This workshop will be fast paced and will cover a lot of ground, so be ready to roll up your sleeves and get to work. You will take home a complete to-do list that you can implement immediately.

Supercharging Your Dog Business Success

Fernando Camacho

There’s a big difference between average businesses that just get by and exceptional business that are thriving. If you’re looking to level-up your organization and grow your business this year, this 4-hour program will give you the tools to break away from the norm, consistently bring in new customers and create some systems that will boost all of your business efforts.

Hour 1) Making the Competition Irrelevant

Learn some ways that you can position yourself well above your competitors, stand out in any marketplace and easily have people sold on your business before they even walk in the door.

Hour 2) How To Get More Referrals

All dog businesses are mostly driven by word of mouth referrals from other people so you need to know how to generate more on a regular basis. Wouldn't it be cool if you could create a referral engine that worked for you 24/7 that does all your advertising for you? That's exactly what you'll learn how to do in this seminar!

Hour 3) Two Simple Facebook Ad Campaigns That Will Bring in New Business

Facebook is one the most effective (and cost effective) ways to bring in new customers and strengthen your company brand in your area. Learn step-by-step how you can utilize Facebook Ads the right way and create a constant stream of new traffic and customers into your business.

Hour 4) Creating the Master Plan for Your Success (Then Making It Happen)

Learning all the things you need to do for your business is great, BUT without an effective plan to get it all done, nothing is going to happen. Learn how to set the right goals and the action plan that will get the day-to-day stuff done to make them become a reality.

Professional Pet Boarding Canine Infectious Respiratory Disease Certification

Laura Laaman, Claire Ellington & Dr. Courtney Campbell

Canine Cough and Canine Influenza are now common occurrences in most pet care facilities. In fact, they’re nearly as common as the common cold in human daycares. This certification course has the most up to date information and is designed for pet care facility owners, managers, and staff to educate them on the causes, prevention and treatment of these illnesses, as well as how to respond to an outbreak.

Causes of Bordetella, Parainfluenza, Adenovirus, and Influenza will be explored, and attendees will learn about the transmission and symptoms of each. A look into how veterinarians diagnose and treat these diseases will help attendees identify and understand them, and also learn about the different vaccine types, their effectiveness, and the latest facility disinfection protocols.

Outbreak response & management will also be covered, and attendees will learn what to do when there are active cases of these diseases in their communities, how to respond to an outbreak in their facilities, and learn the best prevention methods as well as how & when to contact veterinarians and pet parents.

Valuable handouts and a certificate of completion will be sent to you upon completion of the course, including: How, when, and why to notify pet parents when a disease is confirmed in your area or facility, Canine Cough handouts for pet parents and employees, Canine Flu handouts for pet parents and employees, Daily cleaning & disinfecting charts, and Outbreak response protocols.

Communicating with Canines

Lynne Swanson

Dogs communicate using posture, positions, movement and energy, and they interpret our posture, positions, movement and energy (in quality as well as quantity) in the context of their species. Got a few reactive dogs? Let Lynne show you how simple changes in your posture, position, movement and energy can soothe their rumbly souls. Got stressed dogs, cage-sharks or dogs that pull on their leashes? She can help you there, too, in positive and proactive ways.

In this seminar, you will learn canine social cues, team-building (both canine and human) and helpful leash skills. Lynne will discuss practices that set dogs (and their owners) up for success from day one/minute one and our favorite routine for introducing dogs to one another and to people, too. It all starts with good communication and an appreciation of the attributes that make a dog a dog!