Pet Boarding and Daycare Expo West information coming soon!
*Last years info below

Tuesday Programs

Heroes for Healthy Pets

Dr. Courtney Campbell

The Heroes for Healthy Pets Certification in Infectious Disease Management is a program sponsored by Barkleigh, The International Boarding and Pet Services Association, National Association of Veterinary Technicians in America (NAVTA), and Pet Sitters, International. The Heroes for Healthy Pets Certification is open to all pet and veterinary professionals. To become certified, both modules must be completed and the certification examination must be passed.

Part 1) Understanding Infectious Disease

This seminar will discuss common transmissible diseases of dogs, including pathogens of CIRDC (canine infectious respiratory disease complex- including dog flu), Leptospirosis, Parvo, and Distemper. The lecture will give an overview of the incidence rate, how to recognize the clinical signs of illness and how to recognize signs of illness in dogs, and prevention. Management of outbreaks in group environments such as kennels and doggie daycares and options for prevention, including vaccination and sanitation protocols will also be discussed.

Part 2) Effective Infectious Disease Control

To remain competitive in this market, pet professional businesses must keep their pet owners happy and this means keeping pets healthy. In 2016, leading experts on infectious disease developed a consensus statement to recommend best practices for pet care and safety for pet professional businesses such as kennels, veterinary facilities, doggie daycares, dog walkers, groomers, and training facilities. This program covers the topic of best practices of sanitation and prevention of infectious disease spread.

Understanding and Evaluating Your K9 Clients

Laura Pakis

In this two part seminar, you will learn how to read dog body language and then apply that to your temperament testing/evaluations for daycare and boarding dogs.

Hour 1) How to “Speak” Dog

Ever wonder about a dog’s behavior and whether it is or isn’t appropriate?
 A wagging tail may not always indicate a friendly dog. Dogs are very expressive animals. They communicate when they're feeling happy, sad, nervous, fearful and angry, and they use their faces and bodies to convey much of this information. Dog body language is an elaborate and sophisticated system of nonverbal communication that, fortunately, we can learn to recognize. By the end of this workshop you will be able to “read” a dog’s changes in body postures and facial expressions and know their feelings and intentions toward other dogs in your care. We’ll even throw in some body language you can do to let the dog know you’re their friend.

Hour 2) The Why's and How's of Temperament Testing

A dog's temperament is essentially the dog's general attitude toward people and other animals, and is a result of both inherited and environmental factors. Temperament testing evaluates an individual dog's temperament through a series of tests that measure traits including stability, confidence, shyness, friendliness, aggressiveness, protectiveness, prey instincts, play drive, and self-defense instincts, and ability to distinguish between threatening and nonthreatening situations. During this workshop you will learn the guidelines for temperament testing, the reasons for performing them as well as how to accomplish a temperament test on a dog.

Designing Your Doggie Day Care

Greg Taylor, Robin Bennett & Susan Briggs

Doggie daycare has become an important part of the pet boarding business. This is a change from 10, and certainly 15 years ago when daycare was not popular and difficult to find. The vast majority of pet resorts being built today incorporate doggie daycare and older facilities are redesigning or adding on to offer the service. It is an attractive way to add additional revenue and build tighter bonds with customers. This presentation will focus on what issues to think about when building a daycare area in a facility. Daycare design expert, Greg Taylor will team up with “The Dog Gurus”, Robin Bennett and Susan Briggs to cover space requirements, flooring options, staffing ratios, cleaning systems, construction materials, design and more. The audience will have time at the end to ask questions.

The Elephant in the Room: Educating and Retaining Staff

Jamie Migdal

The pet industry is huge, recession-proof, and attracts people from all walks of life looking to turn their passion for pets into a business. But when they get there, they find out that managing a staff is really hard. Their employees are often part-time, entry level, and have no formal pet care education. And without the right tools and training made specifically for the pet industry, business owners can experience up to 100% annual staff turnover. The constant upheaval of always needing to find and train new staff can put a screeching halt to your business growth and even ruin your reputation. Join Jamie Migdal as she offers best practices on staff on-boarding and education.

Professional Pet Boarding Canine Infectious Respiratory Disease Certification

Laura Laaman, Dr. Robert Duquette & Claire Ellington

Canine Cough and Canine Influenza are now common occurrences in most pet care facilities. In fact, they’re nearly as common as the common cold in human daycares. This certification course has the most up to date information and is designed for pet care facility owners, managers, and staff to educate them on the causes, prevention and treatment of these illnesses, as well as how to respond to an outbreak.

Causes of Bordetella, Parainfluenza, Adenovirus, and Influenza will be explored, and attendees will learn about the transmission and symptoms of each. A look into how veterinarians diagnose and treat these diseases will help attendees identify and understand them, and also learn about the different vaccine types, their effectiveness, and the latest facility disinfection protocols.

Outbreak response & management will also be covered, and attendees will learn what to do when there are active cases of these diseases in their communities, how to respond to an outbreak in their facilities, and learn the best prevention methods as well as how & when to contact veterinarians and pet parents.

Valuable handouts will be provided, including: How, when, and why to notify pet parents when a disease is confirmed in your area or facility, Canine Cough handouts for pet parents and employees, Canine Flu handouts for pet parents and employees, Daily cleaning & disinfecting charts, and Outbreak response protocols. At the end of the course you will receive directions on how to complete the test and receive the certificate for this course, which will be done online.

How to Add Enrichment in Your Facility: Games, Activities & Skill Building for Daycare Dogs

Teena Patel

Behavioral wellness is extremely important in the dogs that we care for, but many facilities are stumped about exactly how they can add more individual enrichment activities to already busy daily schedules. Thankfully, there are simple ways for you to work dogs one-on-one and in very small groups.

Offering skill building classes is a great way to prepare dogs for daycare while diversifying your business. It's also an ideal first-step toward offering enrichment at your facility. This individualized focus prepares dogs for a successful transition into more regular daycare attendance, because they'll already have the skills and knowledge required to thrive. Attendees will learn about far more than games and activities - focusing on how to create a program that teaches skills like impulse control and emotional stability. Skill building helps employees, too. Attendees will learn how to train their team (including new hires) in canine skill building using a systematized and targeted approach to advancing dog daycare.

Teena will also provide a step-by-step guide on how to add more enrichment activities to your facility. This isn't about group play; you'll learn how to do more with individual dogs, and Teena will demonstrate and explain various activities, games, and exercises that you can use in your business. She'll also cover how to build and use your own activity kits so that the dogs you're caring for can exercise their bodies and their minds. You'll walk away with concrete, actionable ideas that can be implemented at your own facility.

Ask the Experts: Everything You Wanted to Know About Opening a Pet Resort

Greg Taylor

Opening a pet resort involves a LOT of decisions. There are many areas of expertise an owner must master and make evaluations on: kennels, grooming, cleaning, financing, floors, design, etc. This seminar will be divided into two parts. The first part will be approximately 2 ½ hours and will focus on helping prospective new owners, or existing owners looking to remodel, learn the short cuts, rules of thumb and cheat codes on some of the primary areas of concern when undertaking these projects. Attendees will leave knowing what type of credit score they require for a loan, what to expect when applying for an SBA guarantee, pros and cons of different flooring options and their location on the price curve, cleaning systems, best drain location and design, how much kennel and cattery equipment costs, most common sizes and ways to maximize revenue in your buildings footprint, and many other pieces of information the presenters have learned over many years and facilities.

The presenters will include Greg Taylor with Mason Company; the leading designer and manufacturer of animal enclosures, Al Locker with Turnkey; a design-build-consulting firm focusing on pet care facilities, Mitch Tisher with Spray Master Technology; the leading commercial power cleaning company for animal care and other markets, Nancy Webb with Gulf Coast Bank; who specializes in financing pet care facilities, and Lon Brewer with Permatek Coatings; the only resinous (epoxy) floor firm focused on animal care.

The last 90 minutes will be devoted to Q&A with a panel of experts. The presenters from Part 1 will be joined by other authorities on cleaning and disinfecting, artificial grass, and UV light as a disinfectant. In addition, the panel will include some pet resort owners who have built multiple facilities. The experts will include Mel Forbes from Health Technologies, Annette Uda from PetAirapy, Ken Karmie from Foreverlawn, and John Sturgess with ADOGO Pet Hotels. This will allow the audience to ask more specific questions or inquire on topics not covered earlier by the experts.

Total Integration: Mastering the Management of Business

Eric Beck

In this hands-on workshop & round table, we will help you refine and produce strategic procedures to enhance the management of the most important aspects of your facility: People, Money, and Facility with the following focus areas: Managing & Hiring for Performance (including millennials), Growing Managers and Team Leaders, Developing Motivational Goals, and Automating Effective Facility Management Strategies. You’ll hear from facility owners at the top of their game - their challenges and solutions!

The first portion of this session will focus on how to hire and retain great employees who care about your business the way you do. Finding and keeping great talent, heck just people who’ll show up on time, can be a real challenge. If you add to that the concerns with a highly mobile workforce and rising minimum wage laws, it has never been more important to have an engaging, systemized, and powerful hiring and onboarding strategy to get and keep your best team.

Next we will focus on Growing Your Managers. Again building on hiring & training correctly, this aspect will focus on the skills you need your managers to have, how you can give them proper structure & goals, and knowing when and how to delegate authority.

In the final segment we will be putting it all together — what we call Total Integration. You’ll hear examples and get advice from industry leading facility owners who’ve been around the block and know how to make these strategies work. This round table Q & A will certainly give you not only the right strategy, but the motivation to make your facility the best it’s ever been.