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Thursday Programs

How to NOT Get Bitten By A Dog

Fernando Camacho

Most dog bites are actually our fault - not the dogs. Learn exactly what you need to do to create good interactions with dogs that encourage positive encounters and keep all those pointy teeth off you. Fern will show you how to recognize the warning signs and set up the situation so that dogs don't get into a position they shouldn't be in.

Best Practices For Pet Care And Safety

Dr. Courtney Campbell

To remain competitive in this market, pet professional businesses must keep their pet owners happy and this means keeping pets happy and healthy. Merck Animal Health convened leading experts who developed a consensus statement to recommend best practices for pet care and safety for pet professional businesses such as kennels, veterinary facilities, doggie daycares, dog walkers, groomers, and training facilities. Join Dr. Courtney Campbell as he shares the key components from the consensus statement that professional pet businesses should keep in mind, especially as it relates to preventing the spread of infectious disease within their facilities.

Get The Dirty On Cleaning

Mel Forbes

In this class you’ll learn the good, bad and dirty about facility maintenance. Specific areas covered will be cleaning, disinfecting and deodorizing of surfaces, laundry and floor care, how to choose a product, and how to get staff to properly use a product, OSHA compliance and infection control. The goal of this class is to share ideas with owners and managers on how to get the cleaning results you’re looking for as efficiently as possible. At the same time, how to create a healthy environment for your guests, while protecting your investment.

Staying Ahead: How To Thrive In This Competitive Industry

Laura Laaman

The pet industry continues to grow. However, the number of direct competitors you now have is at an all-time high. You may not hear about them, but many of your customers are likely trying online networks like, DogVacay, or local pet sitters and never coming back to you. If you don't adapt, your market share, revenues, and business value will decrease. This powerful seminar provides necessary steps to gain and keep customers in today's highly competitive market.

Creating A Dog Training Program In Any Pet Service

Robin Bennett

Do you want to add dog training services to your business but don't know where to start? Are you losing revenue because you aren't offering training programs? Are you having a hard time hiring a trainer to develop your program? Do you need ideas on how to set up your classes? This session can help! This course gives you the recipe you need to create a training program you can hand off to one of your current staff members or a new trainer you bring on board. Get a program that works for your center and don't worry about the trainer taking it with them if they leave! This seminar will cover revenue streams, class formats, finding a trainer, and compensation.

Artificial Grass 101

Ken Karmie

If you are considering artificial grass or wondering if you should be considering artificial grass, this session is a must for you. Is the use of artificial grass a luxury or an asset to provide positive financial returns? Basic and foundational information on what, where, and how to use artificial grass in pet facilities will be covered, as well as the advantages and disadvantages, and what you need to know to ensure success and what crucial things you should avoid.

The Science Behind Cleaning Products: What Does It Mean To Clean?

Lorena Parada

This session will give you an in-depth look at the basic science behind how cleaning products really work and how using the wrong products can actually hurt your bottom line. Knowledge is the key to getting the results you are looking for when protecting your investment and maintaining your facility. Learn how protect the health of your clients and your investment by understanding the science behind the cleaning products used in the pet boarding and daycare industry.

Blueprint For Success

Janelle Whiteman

What holds us back from having the life and the business that we want? Can we make more money AND have more free time? Can we attract and keep good employees and clients, manage stress AND have more JOY in our lives? YES WE CAN! Learn the process for accelerating your business growth and expanding your joy while you are building your business. In this session, we will uncover the foundations for a clear path to success and learn the key factors to create the life and the business that you desire.

Safety First

Michelle Allen

Safety must always be your top priority, especially when running a boarding or daycare facility. Learn some tried and true methods for keeping you and your staff members safe when moving dogs throughout your facility, along with some tips on keeping your customers’ dogs safe during intros and playgroups, and creating a safe, fun, and friendly atmosphere for all involved.

Forecasting Made Easy

Susan Briggs

Financial forecasting is an important tool that will help you make more money. In this seminar, you’ll learn the basic steps for forecasting and how to use them in creating a budget, evaluating the addition of new services, impact of minimum wage changes and the return on a capital investment. You don’t have to be a financial whiz to understand and implement our basic process.

How To Run Your Business NOW To Maximize Future Sales Price

Teija Heikkila

Did you know that 80% of businesses that are on the market never sell? This seminar will give you the tools to be in the 20% who sell and ensure money in your pocket. Teija will address how to run your business on a day-to-day basis in a manner that increases profits, creates value, makes your business appealing to investors, and ensures solid profits when it’s time to sell. She will cover the main issues that affect, and increase, business value and dismiss a few myths in the process. She will also address common questions regarding the selling process. This a must attend for business owners – everybody exits at some point, the only question is, for how much?

Airborne Infection Control In Your Pet Boarding Facility

Annette Uda

K-9 cough, influenza, distemper, and many other airborne infections can lead to illness, outbreaks and closures. They are a true reality in boarding and daycare facilities. Vaccinations and surface cleaning - while vital - are just not enough to keep airborne infections out or from harming the animals in your care and your business. The prevention and control of these diseases depends not only on surface cleaning but also air cleaning to help combat illness and outbreaks. Air cleaning technology is addressed for the control of disease and odor. In this class, you will personally benefit and learn more about zoonotic diseases, germs and pathogens that can spread through the air, along with what pathogens can spread from animals to humans.